1. Introduction

388wan ("we", "us", "our") operates the online betting and casino platform accessible at 388wan.win ("the Platform"). This Privacy Policy sets out how we handle the personal data of registered users and visitors to the Platform. It applies to all information collected through your use of the website, mobile application, and any other services we provide.

By registering an account on 388wan, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your data as described here. If you do not agree with any part of this Policy, you should not use the Platform.

This Policy should be read alongside our Terms and Conditions and Responsible Gaming Policy, both of which are part of your overall agreement with 388wan.

2. Data We Collect

We collect personal data in two main ways: information you provide directly to us, and information generated automatically through your use of the Platform.

Information you provide directly:

  • Full name, date of birth, and gender
  • Email address and mobile number
  • Residential address
  • CNIC (National Identity Card) number and document copy, required for identity verification
  • Payment method details, including mobile wallet identifiers for JazzCash, Easypaisa, or Raast, and bank account information for transfers
  • Username, password (stored in encrypted form), and any security questions you set
  • Any correspondence sent to us through live chat or support channels

Information collected automatically:

  • IP address and approximate geographic location
  • Device type, operating system, and browser version
  • Pages visited, features used, and time spent on the Platform
  • Betting and gaming activity, including bet history, stakes, winnings, and game preferences
  • Deposit and withdrawal transaction records in PKR
  • Session duration and login frequency
  • Cookies and similar tracking technologies (see Section 6)

CNIC Verification: We collect CNIC information solely for identity verification and fraud prevention. It is never shared with third parties for marketing purposes.

3. How We Use Your Data

We use the personal data we collect for the following specific purposes. We only process your data where we have a lawful basis for doing so — either because it is necessary to provide you with the services you have requested, because we have a legitimate interest in doing so, or because you have given your explicit consent.

  • Account management: Creating, maintaining, and securing your 388wan account, and providing access to the full range of sports betting and casino features on the Platform.
  • Identity verification: Completing the KYC (Know Your Customer) process as required before processing withdrawals, using your CNIC and personal details to confirm your identity.
  • Transaction processing: Processing deposits and withdrawals in PKR via your chosen payment method, including JazzCash, Easypaisa, Raast, bank transfer, or card payment.
  • Customer support: Responding to support queries, resolving disputes over bet settlements, and assisting with technical issues you report through live chat or other support channels.
  • Fraud prevention and security: Monitoring account activity for signs of fraud, unauthorised access, multi-accounting, money laundering, or other prohibited activities. This includes pattern analysis of betting behaviour and payment activity.
  • Platform improvement: Using aggregated, anonymised usage data to understand how players navigate the Platform and which features are used most, so we can improve the overall experience.
  • Responsible gaming: Using your account activity to identify patterns that may indicate problem gambling behaviour, and making responsible gaming tools such as deposit limits and self-exclusion available and effective.
  • Marketing communications: Sending promotional offers, bonus notifications, and platform updates via email or SMS, where you have opted in to receive such communications. You can opt out at any time from your account settings.
  • Legal compliance: Meeting any legal or regulatory obligations that require us to retain or disclose personal data.

4. Payment Data

All financial transactions on 388wan are conducted in PKR. We collect and retain records of all deposits and withdrawals made through your account, including the method used, the amount, the date and time, and the transaction reference. This data is used for transaction processing, dispute resolution, fraud prevention, and financial record-keeping purposes.

Payment method credentials — such as your JazzCash or Easypaisa wallet number or bank account details — are stored securely and used only to process transactions that you initiate. Card details are handled through PCI-DSS compliant payment processing. 388wan does not store full card numbers on its own servers.

Withdrawals are only processed to payment accounts held in your own name that have been registered and verified on your 388wan account. We do not transfer funds to third-party accounts under any circumstances.

5. Data Sharing

We do not sell your personal data to third parties. We do not share your data with advertisers or data brokers. Your data may be shared in limited circumstances with the following categories of third party, strictly as necessary for the purposes described in Section 3:

  • Payment processors: Your payment details are shared with the relevant payment processing service (such as JazzCash, Easypaisa, or Raast) only to the extent necessary to complete the transaction you have requested.
  • Identity verification providers: CNIC and personal identity data may be shared with third-party KYC verification services to confirm your identity during the account verification process.
  • Casino game providers: Your gameplay data may be shared with the third-party game studios that provide slot and live casino content on the Platform, for the purpose of game operation, malfunction resolution, and jackpot processing.
  • Fraud and security services: Anonymised or aggregated account data may be shared with fraud detection services that help us identify and prevent suspicious activity across the Platform.
  • Legal and regulatory bodies: Where required by applicable law or a valid legal process, we may be required to disclose personal data to a relevant authority. We will notify you of any such disclosure where we are legally permitted to do so.

All third parties with whom we share personal data are required to handle that data in accordance with appropriate data protection standards. We do not authorise third parties to use your data for their own marketing purposes.

6. Cookies & Tracking Technologies

388wan uses cookies and similar technologies to operate the Platform, remember your preferences, and understand how the Platform is used. Cookies are small text files stored on your device by your browser. We use the following types:

  • Essential cookies: Required for the Platform to function. These include session cookies that keep you logged in and cookies that maintain your language and region settings. You cannot opt out of essential cookies while using the Platform.
  • Analytics cookies: Help us understand which pages and features are most used, how users navigate between sections, and where errors occur. The data collected is aggregated and anonymised.
  • Preference cookies: Store your display and notification preferences so the Platform works the way you have set it up across sessions.
  • Security cookies: Support fraud detection and help us identify suspicious login patterns or unusual account activity.

You can manage cookie preferences through your browser settings. Note that disabling non-essential cookies may affect some features of the Platform, though core functionality will remain available.

7. Data Retention

We retain your personal data for as long as your account is active and for a period after account closure as required by applicable financial, anti-money laundering, and record-keeping obligations. The specific retention periods for different categories of data are as follows:

  • Account and identity data: Retained for the duration of your account plus a minimum of five years after closure, in accordance with financial record-keeping requirements.
  • Transaction records: Deposit and withdrawal history retained for a minimum of five years from the date of each transaction.
  • Betting and gaming history: Retained for the duration of the account and for a period after closure as required for dispute resolution and audit purposes.
  • Support correspondence: Retained for three years from the date of the most recent interaction, unless an active dispute requires longer retention.
  • Analytics and usage data: Aggregated anonymised data may be retained indefinitely. Data linked to individual accounts is retained only for the periods described above.

When data is no longer required for any lawful purpose, it is securely deleted or anonymised.

8. Data Security

388wan takes the security of your personal data seriously. We apply technical and organisational measures appropriate to the sensitivity of the data we hold. These include:

  • Encryption of data in transit using TLS (Transport Layer Security) across all Platform communications
  • Encryption of sensitive stored data, including passwords (hashed) and payment credentials
  • Access controls that restrict employee access to personal data to those who genuinely need it for their role
  • Regular security testing and vulnerability assessments of the Platform
  • Session management controls that automatically log out inactive sessions

While we work hard to protect your data, no online platform can guarantee absolute security. You can reduce your own risk by keeping your password strong and confidential, not sharing your account credentials with anyone, and logging out when using shared devices.

If you suspect your account has been accessed without your authorisation, contact 388wan support immediately through live chat.

9. Your Rights Over Your Data

You have the following rights in relation to your personal data held by 388wan. To exercise any of these rights, contact the support team through live chat on the Platform.

10. Minors

388wan is strictly intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that personal data has been collected from a minor, the account will be closed immediately, all data will be deleted, and any deposits will be returned to the source payment method.

If you believe a minor has created an account on 388wan, please contact support immediately so we can take appropriate action.

11. Changes to This Privacy Policy

388wan may update this Privacy Policy from time to time. When we make material changes, we will notify registered users via their registered email address or through a notice on the Platform. The date of the most recent update is shown at the top of this page.

Your continued use of the Platform after a change is communicated constitutes your acceptance of the updated Privacy Policy. We recommend reviewing this page periodically so you are always aware of how your data is being handled.

12. Contact Us

If you have any questions about this Privacy Policy, want to exercise one of your data rights, or have a concern about how your personal data has been handled, please contact the 388wan support team through the live chat feature available on the Platform. Our support team is available 24 hours a day, seven days a week, and will respond to data-related queries as a priority.

You can also reach us by email at the address shown in the footer of this page. Please include your registered username and a clear description of your request so we can handle it efficiently.